I’ve been looking for a place to order a custom piece (something minimal, not mass-market). Checked Etsy, a few Instagram jewelers, even some local shops, but either the communication felt off or the designs were too generic. I want something made from scratch, not just resized or slightly modified. Did anyone here actually have a good experience ordering fully custom jewelry online?

Yeah, I went through the same search rabbit hole a few months ago. Looked at a ton of options and almost gave up, but then stumbled on ]]>https://olertis.com/]]>. What I liked was that they actually work with you on the design instead of pushing pre-made templates. I had a small signet ring done — nothing flashy — but the process felt very personal, with sketches and material suggestions. Might be worth checking if you’re after something truly custom rather than catalog pieces.